Having trouble accessing the stuff on our site? Can’t log on? Most problems people encounter fall into one of the categories below. Check it out:
Q. I just paid for a subscription on Patreon.com, but I get all kinds of weird errors when I try to access the content or login.
A. We don’t actually post our photo sets and videos on Patreon. We post them on our own secure website, stumptownblue.com. When you join Patreon, they set up a User ID and password for you. Those credentials are for the Patreon system only, and they cannot be used to log onto our site. You get a separate user id and password for OUR site. When Patreon notifies us that you have paid us for a month‘s subscription, we have to manually set up a Stumptown Blue account with your unique User ID and Password, and then send that out to you in a Patreon message. We try to do it right away, but sometimes it will take a few hours if we are asleep in the middle of the night, out working or partying, etc.
But we’ll do it as quick as we can, and once you receive your new credentials, you can immediately log in and access ALL the content for your membership level — Standard Subscription Galleries for Standard Subscriptions, and After Dark AND Standard Subscription Galleries for After Dark members.
Please wait to receive your user credentials via a Patreon message. Banging away endlessly try to log in with your Patreon id and password may cause our security software to become grouchy and lock out your IP address, and now we have a mess on our hands and nobody is happy.
Q. When I try to watch videos, I can’t. Dammit.
A. Usually this is because you are trying to use the Patreon Ap or something like that to access stumptownblue.com. That won’t work. You have to use a standard browser — pretty much all of them work — Internet Explorer (IE), Safari, Chrome, and Firefox should all work fine. Whatever came with your phone, tablet, or computer should work.
Q. I just upgraded from the $5/month subscription to the $25/month subscription, and you told me you had upgraded my subscription, but the site won’t let me see the yummy After Dark stuff.
A. When this happens, logging out of stumptownblue.com, closing the browser, restarting the browser, and then logging back in should fix the problem. If it doesn’t, it’s usually because a cookie needs to be changed. Delete your browser cookies and try again!